Customer Service

Questions about your order? We'll get back to you as soon as possible.

Frequently Asked Order Questions

Can I return and get a refund on any product I purchase?

Yes, you can. Feel free to contact us about any issues as well. If you have any feedback about the product, we would greatly appreciate it. We are constantly looking for ways to improve our products and your input would be valuable to us. Thank you for your time.

How fast does the shipping process typically take?

We typically send products to UPS within one day. The shipping method you choose at checkout will determine how many additional days it will take for you to receive your package.

What should I do if it says my item has been delivered but I haven’t received anything?

Please contact us if you have not received your item. We will issue a refund or send a replacement item immediately.

What should I do if the item I ordered came in damaged?

Please contact us if any of the items you ordered are damaged. We will issue a refund or send a replacement item immediately.

What should I do if I receive the wrong item?

Please contact us if any of the items you received are not what you ordered. We will issue a refund or send you a replacement item immediately.

Can I customize any of the products on the website?

As of right now, we do not have the capability to allow the customization of any of our products. In the future, this may change.

How do I get in touch with the Paige Tate team to share a book idea I have?

If you have a great idea that you think our brand would like, our inbox is always open. We love unique and out-of-the-box thinking. Click here to submit a proposal.